Openbay, Inc., an automotive service marketplace and SaaS company, announced the availability of a tire catalogue and new updates to its online chat platform, Openbay Otis. Otis installs on an automotive service centre's website and now allows consumers to perform...
Trainer and Indie Garage contributor Murray Voth talks about the upside of using new tools to communicate, and the downside of leading with the negative. https://youtu.be/VyvdE2K6KO8 AUDIO ONLY FILE
The Automotive Industries Association of Canada is embarking on a second round of its COVID-19 business impact survey. The first round of surveys indicated a steep drop in business through March and April, but with Sector Breakouts indicating that the most dramatic...
Most businesses these days are deeply concerned about how they are going to approach their business recovery after the economy and our society reopen. The best owners are seeing patterns that are inspiring them to make changes now, in preparation for the buildup that...
Digital inspection tools are excellent for providing visual verification to a customer of a needed repair, letting them to virtually “look under the hood.” But there’s a new relevance to the technology, in these days of social distancing and “touchless” car repair. As...
Indie Garage LIVE! sat down with J.D. Ney, Automotive Practice Leader, Canada for JD Power to talk about ongoing research into the impact of the COVID-19 pandemic. JD Power has been conducting a series of consumer surveys sent to their panel of 75,000 car owning...
In the same way as the severity of a COVID-19 infection varies from person to person, the effect of this pandemic on the automotive industry varies from shop to shop. Just as there are immunocompromised individuals who are more susceptible to the virus, so there are...
Murray Voth of RPM Training, and a contributor to Indie Garage, shared his thoughts on the results of the recent AIA Canada survey of COVID-19 impacts, and data from his own consulting business on the affects of COVID-19 on Canada's automotive aftermarket. UPDATE: We...
Dean Law, Indie Garage contributor and owner of Law's Automotive in Portage la Prairie talks about running a shop in the COVID-19 crisis, tough decisions, and what to do when you can't find sanitizing wipes. https://youtu.be/-PbEIQdQYRQ