In the AIA Canada's latest Outlook Study ---“Outlook 2020: A Resilient Industry" -- authors highlight e-commerce growth as one of the largest shifts in the aftermarket through the pandemic. The Automotive Industries Association of Canada, working with Ernst &...
Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try?...
The number one mandate for COVID-19 prevention in any Automotive Facility is regular sanitizing and disinfecting.The Hilltip Spraystriker 30M makes quick and efficient work of this task giving your customers and staff the piece of mind. This machine features (2) 40'...
The Automotive Service Provider panel, held as part of The Great Canadian Aftermarket Trade Show – A Virtual Event, revealed a number of challenges that ASPs are dealing with. Among the most prevalent of the challenges that are being handled is the need to provide...
A young technician who had just opened a new shop approached me at a recent forum I was participating in. “I thought that if I was honest and did good work, I would attract lots of customers,” he said. “But things aren’t going the way I thought.” I responded that no...
A new video from John Bean highlights how innovative tire changer technology can help shops grow their businesses with improved efficiency and productivity. “Our new video shows how easy it is to change tires with a wide range of wheels and demonstrates how advanced...
The Government of Canada has extended the Canada Emergency Wage Subsidy, which will provide employers with up to 75% of the wages, has been extended to December 19, 2020. Changes to the CEWS broaden the reach of the program and provide better targeted support so that...
In this episode of Indie Garage LIVE!, AIA Canada President JF Champagne discusses the results of the association's second round of COVID-19 Aftermarket Business Impact Surveys. The complete survey report can be dowloaded at www.aiacanada.com....
The Automotive Industries Association of Canada released the results of its second round of COVID-19 Business Impact survey, showing improving optimism and business performance, but with some lingering concerns. Compared to survey #1 results, confidence levels for...