You can be in the commoditized price-based market, or you can be in the value-added service-based market. I don’t believe you can combine the two well, or even at all. Our industry spiralled into the commoditized price-based model very early in its inception,...
by Chris Dekker, Owner, My Garage Auto & Tire, Airdrie, Alta. These are exciting times for anyone involved in – and passionate about – the automotive service industry. We are on the cusp of a revolution like the industry has never seen before; a revolution that...
This is a call for all Red Seal Automotive Service Technicians to stand up and be counted. Some of you represent the endorsement well. Some of you abuse the endorsement. Many of you think it means you are qualified when you are not. And lots of you do not understand...
Mitchell 1 will hold this year’s second Shop Management Workshop Sept. 19-21 at the Scottsdale Plaza Resort in Scottsdale, Arizona. The training is designed for auto shop management software users who want to learn more advanced capabilities, shortcuts and new...
Many days I feel like the luckiest person in the world. I get to work with intelligent, hardworking auto shop owners who are always trying to improve their businesses. They take training, they hire business coaches, they join associations –in short, they are...
RPM Training is presenting its 3-day Service, Management And Results Training (SMART) Course for automotive service professionals in Vancouver this June. The course is being presented June 25, 26, 27 2019 A Certificate of Completion is provided. Venue: THE...
Jim Anderton, Senior Content Specialist It’s impossible to read anything about the auto industry these days without an eco angle. Today, it’s all about global warming, and thanks to Elon Musk, battery electric vehicles are widely assumed to be the future of...
As the auto repair industry population ages, finding talented young people to take over the reins as owners look ahead to retirement is an increasingly pressing issue. Steve Sandham of George’s Auto Repair in Tillsonburg, Ontario, is a great example of how putting...
When asked why they started their own business, I have heard many shop owners say one of the following things. “I did not make a good employee.” “I did not play nice with others.” “I was not good at following orders.” Or, “No one could do it as well as me, so I may as...