Opportunities in the automotive aftermarket continue to be strong, yet, because of the aging demographic of independent auto repair shop owners, and larger corporations and private equity money looking for market share and bay count, the automotive aftermarket is...
NAPA Autopro branded independent shops topped customer satisfaction rankings. Aftermarket service shops are winning the battle for Canadian customers with 4-12 year old vehicles, outpacing car dealers in share of visits, say the latest results from J.D. Power....
Murray Voth's RPM Training has launched its new training calendar for the 3 Day SMART Course. This Service, Management And Results Training course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be more...
You can be in the commoditized price-based market, or you can be in the value-added service-based market. I don’t believe you can combine the two well, or even at all. Our industry spiralled into the commoditized price-based model very early in its inception,...
by Chris Dekker, Owner, My Garage Auto & Tire, Airdrie, Alta. These are exciting times for anyone involved in – and passionate about – the automotive service industry. We are on the cusp of a revolution like the industry has never seen before; a revolution that...
This is a call for all Red Seal Automotive Service Technicians to stand up and be counted. Some of you represent the endorsement well. Some of you abuse the endorsement. Many of you think it means you are qualified when you are not. And lots of you do not understand...
Mitchell 1 will hold this year’s second Shop Management Workshop Sept. 19-21 at the Scottsdale Plaza Resort in Scottsdale, Arizona. The training is designed for auto shop management software users who want to learn more advanced capabilities, shortcuts and new...
Many days I feel like the luckiest person in the world. I get to work with intelligent, hardworking auto shop owners who are always trying to improve their businesses. They take training, they hire business coaches, they join associations –in short, they are...
RPM Training is presenting its 3-day Service, Management And Results Training (SMART) Course for automotive service professionals in Vancouver this June. The course is being presented June 25, 26, 27 2019 A Certificate of Completion is provided. Venue: THE...